Question 1

Are your products official?

akpop · Accepted Answer

Yes,
We, A-KPOP sells only official products!
We don't sell any of fakes items! Thank you!

Question 2

How long does shipping usually take?

akpop · Accepted Answer

Estimated Delivery Time
1) Asia : 8 ~ 15 business days
2) United states, Canada, Europe : 10 ~ 25 business days
3) Russian Federation, South America, Africa : 15 ~ 40 business days
* It may take up to 8 weeks due to strict custom inspection.

Question 3

How do I track my package?

akpop · Accepted Answer

You will get an email once your order is shipped.
A trackable URL and tracking number is in the email.
Or you can track the item with tracking number on the website (http://www.track-trace.com/post/).

Question 4

What currency do you use?

akpop · Accepted Answer

All our prices are in US dollars.

Question 5

It is past the normal time of delivery, where is my package?

akpop · Accepted Answer

Please check with your post office and customs department.
Your package may be being held there.
If the post office or customs department does not have your package, please email us with your order number immediately and we will help you.

Question 6

My package was returned to you by the postal service, what can be done?

akpop · Accepted Answer

If your package was returned, first visit your post office or customs department to determine the reason why it was returned.
If you would like the package to be re-shipped you will have to pay the shipping cost again.
If you would like a refund of your order, only the cost of the items can be refunded.

Question 7

My order is not being shipped.

akpop · Accepted Answer

We ship your order within 2 business days after receiving your cleared payments.
A payment is considered "cleared" after the money from you has been deposited into our account.
The payment by Paypal may clear immediately.

Question 8

What methods of payment does A-KPOP accept?

akpop · Accepted Answer

We accept PayPal Only.
PayPal allows you to pay by credit cards, debit cards, bank transfers and PayPal account balances.

Question 9

I am trying to pay using Paypal but I keep receiving error messages.

akpop · Accepted Answer

The main reasons that customers receive errors are “incorrect billing addresses than card being used” and “billing address and shipping addresses are incorrect”.
Please contact Paypal and they will be able to further assist you.

Question 10

I received my product but it is damaged.

akpop · Accepted Answer

Please send photos of the damage to sean@A-KPOP.com with your order number and we will help you.

Question 11

I have an item that I would like to purchase but it is not listed on A-KPOP.COM

akpop · Accepted Answer

Please send your suggestions to sean@a-kpop.com with images and/or links and we will try our best to get them for you!
Any suggestions will be appreciated!

Question 12

Who pays for the import fees for international shipments?

akpop · Accepted Answer

The payment of import fees is the responsibility of the importer (you) and is levied based on the laws of the country into which the products are being shipped.

Question 13

Do you ship to my country?

akpop · Accepted Answer

We ship to worldwide via Korea Post or UPS.
We ship your order within 2 business days after your payments.