Yes, We, A-KPOP sells only official products! We don’t sell any of fakes items! Thank you!

Estimated Delivery Time 1) Asia : 8 ~ 15 business days 2) United states, Canada, Europe : 5 ~ 10 business days 3) Russian Federation, South America, Africa : 15 ~ 40 business days * It may take up to 8 weeks due to strict custom inspection.

You will get an email once your order is shipped. A trackable URL and tracking number is in the email. Or you can track the item with tracking number on the website (http://www.track-trace.com/post/).

All our prices are in US dollars.

Please check with your post office and customs department. Your package may be being held there. If the post office or customs department does not have your package, please email us with your order number immediately and we will help you.

If your package was returned, first visit your post office or customs department to determine the reason why it was returned. If you would like the package to be re-shipped you will have to pay the shipping cost again. If you would like a refund of your order, only the cost of the items can […]

We ship your order within 2 business days after receiving your cleared payments. A payment is considered “cleared” after the money from you has been deposited into our account. The payment by Paypal may clear immediately.

We accept PayPal Only. PayPal allows you to pay by credit cards, debit cards, bank transfers and PayPal account balances.

The main reasons that customers receive errors are “incorrect billing addresses than card being used” and “billing address and shipping addresses are incorrect”. Please contact Paypal and they will be able to further assist you.

Please send photos of the damage to sean@A-KPOP.com with your order number and we will help you. (The outer case is simply for protecting goods. Damages or Dent on the case can’t be the reason for the replacement)